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Summary: Authors examined differences in telehealth access and experience between patients with limited English proficiency (LEP) and patients with English proficiency (EP) in California using 2021 adult data from California Health Interview Survey (CHIS), which is conducted in 6 languages. Study exposure was LEP, defined as speaking English not well or not at all. Study outcomes were telehealth use and visit experience. For telehealth use, CHIS participants were asked whether they had used video or telephone telehealth in the past 12 months. For visit experience, participants were asked to compare their experience with video or telephone visits to in-person visits.
Summary: Authors examined differences in telehealth access and experience between patients with limited English proficiency (LEP) and patients with English proficiency (EP) in California using 2021 adult data from California Health Interview Survey (CHIS), which is conducted in 6 languages. Study exposure was LEP, defined as speaking English not well or not at all. Study outcomes were telehealth use and visit experience. For telehealth use, CHIS participants were asked whether they had used video or telephone telehealth in the past 12 months. For visit experience, participants were asked to compare their experience with video or telephone visits to in-person visits.